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You ask, we answer!
My Account
How do I create an account?
Click the “My Account” button in the top right corner of our website. Fill in your name, email address,
create a password, and submit — and your account will be ready.
create a password, and submit — and your account will be ready.
What if I forget my password?
On the login page, click “Forgot Password”, enter your registered email, and we’ll send you a link to reset it.
How can I update my account details (like my name or email address)?
Once logged in, head to “My Account”, make your changes in “Account”, and save.
How do I check my order history?
Log in, click “My Orders”, and you’ll see the status and details of all past and current orders.
Is my account information safe?
Absolutely. We protect your personal information. For more details, please review our Privacy Policy.
Can I place an order without registering?
Yes, you can check out as a guest. But we recommend creating an account to easily track your orders and enjoy exclusive offers.
Can I save multiple shipping addresses?
Yes, you can save up to three shipping addresses in your account settings and choose one at checkout.
Why didn’t I receive my account confirmation email?
Please check your spam or junk folder. If you still can’t find it, reach out to our customer service team.
Orders & Payments
How soon will my order be confirmed?
As soon as your payment goes through, you’ll receive a confirmation email with your order details.
Can I change my order after placing it?
Orders are processed quickly. If you need to make changes, contact us right away at support@modernmate.net. For details, see our Return Policy.
Can I cancel my order?
If your order hasn’t shipped yet, contact us at support@modernmate.net to request a cancellation. Once shipped, it can’t be canceled — but you can request a return. See our Return Policy for details.
How do I use a discount code?
At checkout, enter your code and click “Apply” to enjoy your savings.
Why did my payment fail?
It could be due to card limits, incorrect details, or bank security checks. Please double-check your info or try another payment method. If the issue continues, email us at support@modernmate.net.
Will I be charged any extra taxes?
Taxes are calculated based on local laws and will be shown at checkout.
Products (Including Care & Use)
What materials are used in your products?
Every product page includes detailed information about materials — such as wood type, fabric composition, and frame construction.
Do your furniture items require assembly?
Some pieces require simple assembly. We include clear instructions in the package so you can put them together quickly and easily.
Will the items look exactly like the photos?
We do our best to accurately show colors and textures. However, variations can occur due to monitor settings or printing. The actual product will always be the most accurate reference. If you need help picking the right style, size, or color, click here to book our design service.
Can I know the exact dimensions before I buy?
Yes, product dimensions are listed on each product page. If you’re unsure, contact us for size recommendations.
Which spaces are your products best suited for?
Our products work for a variety of spaces, from small apartments to large homes. You can browse by room type in our navigation menu, or book a design consultation for personalized suggestions.
Do your products have any smell?
New furniture may have a mild wood or fabric scent, but it’s completely safe and will naturally fade within 1–2 days of airing out.
Design Services
Do you offer design services?
Yes! We provide free online design consultations to help you choose products and create a beautiful space. Click here to get started.
How can I book a design consultation?
Go to our Design Services page, fill out the form, and our designer will contact you via email.
Is there a fee for design services?
No. Our styling advice is completely free for anyone interested in home design or purchasing our products.
How should I prepare my design request?
We recommend sharing photos of your space, room measurements, existing furniture details, and style preferences so we can provide the best suggestions.
How long will it take to receive my design plan?
After receiving your full information, our designers typically send an initial plan within 7 business days.
Can I request changes to my design plan?
Absolutely. We encourage feedback and will refine the plan to fit your vision.
Which spaces can you design for?
We cover bedrooms, living rooms, home offices, and more. Tell us your needs in the form.
Can I use the design service without making a purchase?
Yes! You’re welcome to explore our design service even if you haven’t placed an order yet.
Shipping, Delivery & Assembly
Where do you ship?
We currently deliver within the continental U.S. Unfortunately, we can’t ship to Alaska, Hawaii, or other remote locations at this time.
How much is shipping?
All orders ship free.
How long will delivery take?
In-stock items usually arrive within 3–7 days. Custom or pre-order items may take longer. Weather or other unforeseen events may cause delays, but we always work to ship as quickly as possible. See our Shipping Policy for details.
How can I track my order?
Once shipped, you’ll receive a tracking link by email. You can also check the status under My Orders.
Do you offer assembly services?
Sorry, we don’t currently provide in-home assembly. Our products are designed for easy setup, but if you have questions, our support team is happy to help.
Can I change my shipping address?
If your order hasn’t shipped yet, contact us at support@modernmate.net to update your address. Any difference in shipping costs will be adjusted. Once shipped, the address can’t be changed.
What if my item arrives damaged?
Inspect your order upon delivery and note any damage. Contact us at support@modernmate.net within 3 business days with photos, and we’ll arrange a replacement or refund.
What should I do to prepare for delivery?
Please provide a valid address — we can’t ship to PO Boxes, Parcel Lockers, APO, or FPO addresses. Inspect your order upon arrival and report any issues to us within 3 days.
What if part of my order is missing?
Some orders may ship in multiple boxes or on different trucks. You’ll receive a tracking number for each shipment. If something’s missing, contact us and we’ll help locate it.
Returns, Exchanges & Warranty
What’s your return policy?
You can return items within 30 days of delivery if they’re unused and in original packaging. See our Return Policy for details.
How do I start a return?
Visit our Contact Us page or email support@modernmate.net before sending anything back.
Is there a fee for returns?
For non-defective returns, customers cover the return shipping. For damaged or defective items, we cover it in full.
Can I exchange an item?
Please return the unwanted item and place a new order for the product you want.
When will I receive my refund?
Refunds are issued within 10 business days after we receive and inspect your return.
Can I return an item without its original packaging?
No — original packaging is required for safe return shipping.
Can sale or custom items be returned?
Clearance, custom, and special-order items are final sale and cannot be returned or exchanged.
Business & Media Inquiries
Do you work with interior designers or bulk buyers?
Yes! We offer special programs for designers and commercial projects. Contact us at support@modernmate.net for details.
How can I reach you for media inquiries?
Email your request to support@modernmate.net and our brand team will get back to you.
Do you provide products for photoshoots or collaborations?
If you’re a creator, media partner, or blogger, send us your social media links and proposal at support@modernmate.net for consideration.
Are you open to brand partnerships or co-branding?
Yes — we’re open to collaborations that align with our brand vision. Email us to discuss.
How can I stay updated on your news and collaborations?
Subscribe to our newsletter or follow us on Instagram, TikTok, and Pinterest for the latest updates.
