FAQ
FAQ

You ask, we answer!

Click the “My Account” button in the top right corner of our website. Fill in your name, email address,
create a password, and submit — and your account will be ready.
On the login page, click “Forgot Password”, enter your registered email, and we’ll send you a link to reset it.
Once logged in, head to “My Account”, make your changes in “Account”, and save.
Log in, click “My Orders”, and you’ll see the status and details of all past and current orders.
Absolutely. We protect your personal information. For more details, please review our Privacy Policy.
Yes, you can check out as a guest. But we recommend creating an account to easily track your orders and enjoy exclusive offers.
Yes, you can save up to three shipping addresses in your account settings and choose one at checkout.
Please check your spam or junk folder. If you still can’t find it, reach out to our customer service team.
As soon as your payment goes through, you’ll receive a confirmation email with your order details.
Orders are processed quickly. If you need to make changes, contact us right away at support@modernmate.net. For details, see our Return Policy.
If your order hasn’t shipped yet, contact us at support@modernmate.net to request a cancellation. Once shipped, it can’t be canceled — but you can request a return. See our Return Policy for details.
At checkout, enter your code and click “Apply” to enjoy your savings.
It could be due to card limits, incorrect details, or bank security checks. Please double-check your info or try another payment method. If the issue continues, email us at support@modernmate.net.
Taxes are calculated based on local laws and will be shown at checkout.
Every product page includes detailed information about materials — such as wood type, fabric composition, and frame construction.
Some pieces require simple assembly. We include clear instructions in the package so you can put them together quickly and easily.
We do our best to accurately show colors and textures. However, variations can occur due to monitor settings or printing. The actual product will always be the most accurate reference. If you need help picking the right style, size, or color, click here to book our design service.
Yes, product dimensions are listed on each product page. If you’re unsure, contact us for size recommendations.
Our products work for a variety of spaces, from small apartments to large homes. You can browse by room type in our navigation menu, or book a design consultation for personalized suggestions.
New furniture may have a mild wood or fabric scent, but it’s completely safe and will naturally fade within 1–2 days of airing out.
Yes! We provide free online design consultations to help you choose products and create a beautiful space. Click here to get started.
Go to our Design Services page, fill out the form, and our designer will contact you via email.
No. Our styling advice is completely free for anyone interested in home design or purchasing our products.
We recommend sharing photos of your space, room measurements, existing furniture details, and style preferences so we can provide the best suggestions.
After receiving your full information, our designers typically send an initial plan within 7 business days.
Absolutely. We encourage feedback and will refine the plan to fit your vision.
We cover bedrooms, living rooms, home offices, and more. Tell us your needs in the form.
Yes! You’re welcome to explore our design service even if you haven’t placed an order yet.
We currently deliver within the continental U.S. Unfortunately, we can’t ship to Alaska, Hawaii, or other remote locations at this time.
All orders ship free.
In-stock items usually arrive within 3–7 days. Custom or pre-order items may take longer. Weather or other unforeseen events may cause delays, but we always work to ship as quickly as possible. See our Shipping Policy for details.
Once shipped, you’ll receive a tracking link by email. You can also check the status under My Orders.
Sorry, we don’t currently provide in-home assembly. Our products are designed for easy setup, but if you have questions, our support team is happy to help.
If your order hasn’t shipped yet, contact us at support@modernmate.net to update your address. Any difference in shipping costs will be adjusted. Once shipped, the address can’t be changed.
Inspect your order upon delivery and note any damage. Contact us at support@modernmate.net within 3 business days with photos, and we’ll arrange a replacement or refund.
Please provide a valid address — we can’t ship to PO Boxes, Parcel Lockers, APO, or FPO addresses. Inspect your order upon arrival and report any issues to us within 3 days.
Some orders may ship in multiple boxes or on different trucks. You’ll receive a tracking number for each shipment. If something’s missing, contact us and we’ll help locate it.
You can return items within 30 days of delivery if they’re unused and in original packaging. See our Return Policy for details.
Visit our Contact Us page or email support@modernmate.net before sending anything back.
For non-defective returns, customers cover the return shipping. For damaged or defective items, we cover it in full.
Please return the unwanted item and place a new order for the product you want.
Refunds are issued within 10 business days after we receive and inspect your return.
No — original packaging is required for safe return shipping.
Clearance, custom, and special-order items are final sale and cannot be returned or exchanged.
Yes! We offer special programs for designers and commercial projects. Contact us at support@modernmate.net for details.
Email your request to support@modernmate.net and our brand team will get back to you.
If you’re a creator, media partner, or blogger, send us your social media links and proposal at support@modernmate.net for consideration.
Yes — we’re open to collaborations that align with our brand vision. Email us to discuss.
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